Overview

Clear communication and specific details are critical when reporting technical issues to the ITS Help Desk, or to anyone else.  These assist us in determining what is causing the issue, and how we can resolve the issue.  Sometimes it's time consuming to gather these details.  So to attempt to make reporting technical issues easier, we've compiled a comprehensive list of questions that we may need to be answered in your report to us.  Yes, answering these questions may take a significant amount of time up front.  But these answers could also save a considerable amount of time on the back-end, as these answers could help us diagnose and resolve your issue much faster.

Ways to report technical issues to the ITS Help Desk