This page provides step-by-step resolutions for common issues in 79/174.
Most issued can be resolved by changing microphone settings, disconnecting/reconnecting the call, or restarting the room equipment. See the tables below for additional scenarios.
Starting/Shutting Down a Room
|The projector/large format display or a video conference display will not turn on|
|The projector screen did not lower or raise|
|The Crestron Touch Panel is not responding|
During a meeting
|The remote attendees cannot hear the classroom|
|Audio is not playing through the classroom speakers|
|The audio received from attendees is low|
|The wrong source is displayed|
|Preview screen is blank|
Who is "appropriate support"?
- ITS Help Desk
- Call (850) 474-2075
- Or dial 2075 and press 4 from any campus phone
- ITS Help Desk Hours of Operation
Where can I review training documentation?
Where can I find the video conference checklist?
ITS Help Desk