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If after installing Citrix Receiver you see an "Add Account" prompt every time you log in, you should enter either your UWF e-mail address or the server name as the address. Please note, entering your student e-mail address may not work properly on some devices such as iPhone and iPad. For best results, use the server name previously mentioned.

There are also instructions from Citrix on how to suppress this prompt using registry changes in "Method 3" for Windows operating systems.


  1. Enter the server name in the "Add Account" prompt

  2. Enter your ARGONET credentials as shown below
    screenshot of window where end users enter their Argonet usernames and passwords



ITS Help Desk

(850) 474-2075