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My eLearning quiz stopped saving answers and won't submit. What do I do? 


If you notice that the questions are not saving as you take a quiz, or that you are not able to submit the quiz when finished, follow the steps below.

  1. Close the web browser immediately. Then, open the web browser again, log into eLearning at, go back to the quiz and click "continue quiz." 
  2. If the problem persists after restarting the quiz, try using a different web browser (Firefox or Internet Explorer, unless Respondus LockDown browser is required).
  3. If the problem is severe and changing web browsers did not work, restart your computer.

    Be sure to save your answers as you go. This will prevent you from losing any work you may have completed in the event that your internet browser suddenly stops working and/or crashes. It also ensures that questions answered during a timed quiz will be successfully submitted if you run out of time.

For more information, please see Avoiding Problems with eLearning Quizzes.

ITS Help Desk

(850) 474-2075