The Help Desk is closed on weekends, holidays, and any other times the University is closed (such as during severe weather).
Occasionally the Help Desk is also closed when there's a scheduled departmental meeting. When these closures occur, they are scheduled in advanced, and they are posted on the Technology Alerts page.
Staffing Schedule
*All times are CST
Fully Staffed
Monday - Friday 8:
...
00AM to 5:
...
00PM
Limited Staff
Monday - Thursday
5:00
...
to
...
6:30 (when classes are in session)
On Call
Responds to widespread system outages when
...
the Help Desk is closed.
Face-to-face support
In-person support is available at the ITS Help Desk Walk-in