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Phone
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The Help Desk is closed on weekends, holidays, and any other times the University is closed (such as during severe weather). Occasionally the Help Desk is also closed when there's a scheduled departmental meeting. When these closures occur, they are scheduled in advanced, and they are posted on the Technology Alerts page. |
Staffing Schedule
*All times are CST
Fully Staffed
Monday - Friday
8:00AM to 5:00PM
Limited Staff
Monday - Thursday
5:00 to 6:30 (when classes are in session)
On Call
Responds to widespread system outages when the Help Desk is closed.
Face-to-face support
In-person support is available at the ITS Help Desk Walk-in Counter in Building 79, from 8:30 AM to 4:30 PM Monday through Friday.
There is a phone at this counter. Please pick up the phone; it is programmed to call the ITS Help Desk when you pick up the phone.
Classroom Support
Monday - Thursday
8:00 AM to 6:30 PM (when classes are in session)
Friday
8:00 AM to 5:00 PM
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Weekends
University Closings
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Support Desk
The ITS Support Desk is located in Building 79. The hours of face-to-face support are listed below.
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Weekends
University Closings
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You can email the ITS Help Desk at helpdesk@uwf.edu.
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