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Overview

Excerpt

Students, Faculty, and Staff have a number of different options they can use to contact the ITS Help Desk

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. 

The information below shows the hours that the ITS Help Desk

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Warning

Attention UWF community, 

Due to the preventative measures taken in response to the threat of COVID-19, the ITS Help Desk is currently providing assistance remotely.

How to Contact

Phone: (850) 474-2075

Email: helpdesk@uwf.edu

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Request forms:

ITS Support Center for Faculty and Staff

ITS Support Center for Students

Staffing Schedule

is open. 

Also review the ITS Help Desk Response and Resolution Expectations.


Info
titleHelp Desk Closures

The Help Desk is closed on weekends, holidays, and any other times the University is closed (such as during severe weather).

Occasionally the Help Desk is also closed when there's a scheduled departmental meeting.  When these closures occur, they are scheduled in advanced, and they are posted on the Technology Alerts page.

Staffing Schedule

*All times are CST

F‌ully Staffed

Monday - Friday
8:00AM to 5:00PM

L‌imited Staff

Monday - Thursday 

5:

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00 to

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6:30 (when classes are in session)

O‌n Call

Responds to widespread system outages when

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the Help Desk is closed.

Face-to-face support

In-person support is available

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at the ITS Help Desk Walk-in Counter in Building 79, from 8:30 AM to 4:30 PM Monday through Friday. 

There is a phone at this counter.  Please pick up the phone; it is programmed to call the ITS Help Desk when you pick up the phone.

Classroom Support

Monday - Thursday
8:00 AM to 6:30 PM (when classes are in session)

Friday
8:00 AM to 5:00 PM


UWF ITS Help Desk logoImage Added


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Info
The Help Desk is closed on weekends and holidays.

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