The University of West Florida is transitioning campus telecommunications services from our legacy phone systems to Zoom Phone today.
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UWF has officially migrated over to Zoom Phone! All UWF number porting is complete. You should now have access to your assigned line via the Zoom Workplace application. The ITS Help Desk is also available to assist at (850) 474-2075 or via email at helpdesk@uwf.edu. |
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| title | What should I do if I cannot make or receive calls after the cutover? |
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First, sign out of and back into the Zoom Workplace application. If the issue persists, restart your computer and verify that you have an internet connection. If you continue to experience problems, join the live support session or contact the ITS Help Desk. |
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| title | Can I use Zoom Phone without a headset? |
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Yes. A headset is not required to use Zoom Phone. You can make and receive calls using your workstation as long as your computer has a functioning speaker and microphone. You may also use the Zoom Workplace mobile application on your personal phone. |
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| title | Can I use Zoom Phone on my mobile device? |
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Yes. You can install the Zoom Workplace mobile application on your smartphone or tablet and sign in using your UWF account to make and receive calls. |
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| title | What happens to my voicemail messages from the legacy phone system? |
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Users will need to save any voicemail messages from the legacy system, as they do not migrate to the new system. It's possible a message may have been left for you before the cutover, so please remotely check your voicemails in the legacy system, by dialing 850-473-7898. When prompted enter your ID (your 4 digit campus extension) followed by # and your voicemail PIN then #. This service will be available for a few more weeks. |
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| title | How do I get help with Zoom Phone? |
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Your Department POC is your best first point of contact. Please refer to the resources linked at the bottom of this Confluence page for additional resources and support. You may also contact the ITS Help Desk at (850) 474-2075 or helpdesk@uwf.edu during normal business hours. |
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The Zoom Phone team may have visited your office while you were away to prepare for UWF's transition to Zoom Phone: Before June 16: Continue using your current phone.
Starting June 16: Use Zoom Phone. |
If you found a Zoom Phone calling card in your office, find the picture below that best matches your situation.
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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I have BOTH an old phone and a new Zoom desk phone.</b></span> |
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Good news! Your new Zoom desk phone is set up and ready for June 16. Keep using your current phone until June 16. Starting June 16, you'll use your new Zoom desk phone with the same university phone number. Before June 16 - Continue using your current phone
- Set up your voicemail on your new Zoom desk phone
- Familiarize yourself with your new Zoom desk phone
Starting June 16 - Begin using your new Zoom desk phone
- Your university phone number will automatically move to your new Zoom desk phone
- Leave your old phone on your desk for collection
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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>My old phone is gone.</b></span> |
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Good news! Your university phone number will be moved to Zoom Phone. Starting June 16, you'll use the Zoom app on your computer or mobile device to make and receive calls using the same phone number. - Sign in to the Zoom app on your computer and/or mobile device
- Set up your voicemail
- Familiarize yourself with Zoom Phone
- Beginning June 16, make and receive calls on Zoom Phone using your university phone number
If you were expecting a desk phone, contact your department's Zoom Phone Department POC (Point of Contact)
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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I only have a new Zoom desk phone.</b></span> |
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Good news! Your new Zoom desk phone may be ready to use. Your university phone number has likely already been moved to Zoom Phone, which is why your old phone is no longer present. You should be able to use your new Zoom desk phone immediately with the same university phone number (or on June 16th). If you are a new employee, welcome! Your Zoom desk phone should already be ready to use. - Complete any remaining Zoom Phone setup tasks such as setting up your voicemail
- Familiarize yourself with your new Zoom desk phone
- Begin using your Zoom desk phone
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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I don't see my situation listed.</b></span> |
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If others in your area received calling cards and you did not, one of these is probably true: If you currently use a Siemens or Cisco phone, there’s still a good chance we’ll be visiting your area around June 16th. |
For setup instructions, training materials, and information about using Zoom Phone on your computer, mobile device, or desk phone, visit Getting Started with Zoom Phone.
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| ILP:_Help Desk Footer |
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Well, hello there! You've been directed to this web page for one of several possible reasons:
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- If your phone was moved to Zoom and you have no phone on your desk, please follow the Getting Started with Zoom Phone steps to access your phone on your computer or personal mobile device.
- If cutover day has not yet arrived, the Zoom Phone on-site team was given approval from your Department POC to remove your old phone ahead of cutover.
- If cutover day has arrived, well, we took your old phone because it wasn't working anyway.
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- We have been able to pre-configure the new phone you will use when the Zoom phone cutover day arrives
- Please keep using the old phone until cutover day
- Get to know the features/functions of the new phone (you are welcome to use it to call out - just know the caller ID won't be your existing phone number until cutover day)
- On or after cutover day, someone will be by to pick up your old phone
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- It's likely we were able to configure your new phone (just prior to or after cutover day) while you were away.
- Please follow the Getting Started with Zoom Phone steps to fully set up your account.
- You had FOMO (fear of missing out) so decided to visit to see what's going on. You don't even have a phone.
OR
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