Overview

Headers contain tracking information for an individual email message.  This information includes the sender, recipients, subject and other tracking information.  The ITS Help Desk can use this information to track suspicious emails.

Internet users are encouraged to send email headers from suspicious email messages instead of forward said messages.  If Internet users forward suspicious email messages, their email services (Gmail, Yahoo, Outlook, etc) may mark their email accounts as malicious and temporarily close their accounts.  So always send the email headers instead of forwarding the suspicious emails.

Instructions

Step 1

Open the suspicious email.

Step 2

Click the More arrow and then Show original.

Step 3

Click the Download Original link.  A text file should be downloaded to your machine.

Step 4

Compose a new email.  Attach the text file to the new message and email it to helpdesk@uwf.edu.

Next Step

Wait for a reply from the ITS Help Desk.  We'll send a response during our normal hours of operation.