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  1. Go to the Credentials Solutions/Transcripts Plus website OR access the Transcript Request app in MyUWF.
    1. You can also order transcripts by phone; see the Registrar Office's transcript page for more details.  There is a $10 surcharge for phone orders.

  2. Read the Transcript Ordering Overview and Ordering Overview sections before proceeding.

  3. Click Begin Order.



    1. This page will be pre-filled with information provided to UWF. You will not be able to change the pre-filled information. Complete any missing fields. 
      Provide a Telephone number or enter N/A if there is no phone number available. 
      Approximate years of attendance and an email address MUST be provided. You may provide a Cell Phone Number for additional convenience. 
      Click Next. 

      Expand
      titleClick here for screenshot...

       image of student information page

  4. Complete the Order Options page. Click Next.
    1. You may choose to have a transcript Mailed or prepared for Pick Up. 

      Expand
      titleClick here for screenshot...
      image of order options - choose how transcript will be delivered to receiving party - select reason for transcript order
  5. If the Pick-Up option was selected, you may add the name(s) of the person(s) who may pick up your transcript. 
    This person must provide a photo ID at the time of pick-up. Click Next. 

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    titleClick here for screenshot...

    image of option to pick up transcript

  6. Select the type of recipient and follow the link that may be provided for each option. Please see recipient types below. Click Next.

  7. You can choose to have a transcript sent via one of the options below.
  8. Expand
    titleClick here if selecting "Search our Recipient Table"

    Scroll to select recipient's state. Click Next.

    image of selection of type of recipient page

    Begin typing name of recipient in the box at the top of the page. A list will populate in the box below that; choose correct institution.

    Then select the appropriate address from the available recipient's table. If you don't see the address listed you have the option to manually type the information.

    image of selection of recipient from list

    image of recipient list of addresses - select and click next

    Confirm information is correct. Option here to add attachments. Read disclaimer and check box. Click Next.

    image of recipient confirmation page

    Select delivery method and click Next.

    image of delivery method - select and click next

    The next page allows you to add and remove recipients. When ready - Click Continue to Order Summary.

    image of page to add and delete recipients - when ready - click continue to order summary

    This next screen asks that you review your final order summary. Click Go to Payment.

    image of payment summary screen - after review - click go to payment

    Submit payment information - read and agree to the Credentials Transaction Agreement - Click Submit My Order.

    image of payment screen - input information - read and agree to credentials transaction agreement - click submit my order

    This screen displays the Order Accepted for Processing information. From here, you click either Finish/Close Window or Order Another.

    Expand
    titleClick here if selecting "Myself"

    Select Myself and click Next.

    image of selection of type of recipient page

    Review your mailing information for accuracy. Click Cancel if incorrect and Next if correct.

    image of delivery address

    Select Delivery Method and click Next.

    image of delivery method for Myself option

    The next page allows you to add and remove recipients. When ready - Click Continue to Order Summary.

    image of recipient page - you can add and remove recipients on this page

    This next screen asks that you review your final order summary. Click Go to Payment.

    image of payment summary screen - after review - click go to payment

    Submit payment information - read and agree to the Credentials Transaction Agreement - Click Submit My Order.

    image of payment screen - input information - read and agree to credentials transaction agreement - click submit my order

    This screen displays the Order Accepted for Processing information. From here, you click either Finish/Close Window or Order Another.

    Expand
    titleClick here if choosing "Select an Application Service"

    Scroll to find and select correct application service. Click Next.

    image of selection of application service from list

    Complete the requested information, read the disclaimer and check the acknowledgment box. Click Next.

    image of transcript recipient information

    Select Delivery Method and click Next.

    image of delivery method for Myself option

    The next page allows you to add and remove recipients. When ready - Click Continue to Order Summary.

    image of page to add and delete recipients - when ready - click continue to order summary

    This next screen asks that you review your final order summary. Click Go to Payment.

    image of payment summary screen - after review - click go to payment

    Submit payment information - read and agree to the Credentials Transaction Agreement - Click Submit My Order.

    image of payment screen - input information - read and agree to credentials transaction agreement - click submit my order

    This screen displays the Order Accepted for Processing information. From here, you click either Finish/Close Window or Order Another.

     

    Expand
    titleClick here if selecting "Direct Access Code Lookup"

    In rare instances, a recipient may provide a specific 7-character code to a individual person. In these cases, once the code is entered, the correct address automatically populates. If you have been given this type of code, you will select the option for "Direct Access Code Lookup" on the Select Recipient Type screen. Follow the screens' directions until the process is complete. If you have any difficulty with this process, please contact a Credential's representative at 847-716-3005.  

    Expand
    titleClick here if selecting "Enter Recipient Manually"

    Select Enter Recipient Manually. Click Next.

    Image of Recipient Selection screen - select Enter Recipient Manually and click next

    Select the recipient type from a list of options and complete the requested information. Then, click Next.

    image of delivery address information

    Select delivery method and click Next.

    image of delivery method selection page

    Select the number of copies to be sent - Select method for delivery. Click Next.

    image of method for delivery - number of copies page

     

    This next screen asks that you review your final order summary. Click Continue to Order Summary

    image of recipient review page

    This next screen asks that you review your final order summary. Click Go to Payment.

    image of payment summary screen - after review - click go to payment

    Submit payment information - read and agree to the Credentials Transaction Agreement - Click Submit My Order.

    image of payment screen - input information - read and agree to credentials transaction agreement - click submit my order

    This screen displays the Order Accepted for Processing information. From here, you click either Finish/Close Window or Order Another.

  9. Upon completing your order with Credentials, you will receive a confirmation.

    Expand
    titleClick here for screenshots...

     image of message student receives - order accepted for processing

    image of message student receives - additional action requried

  10. You will receive two emails. The first email confirms that the order has been sent to The University of West Florida. 
    The Second Email confirms that the transcript order has been completed by the university

    Expand
    titleClick here for screenshots...

     image of example emails sent by credentialsImage Modified

     

    1. If you have holds that prevent the release of transcripts, you will receive a third email containing information similar to below:
      image of email from Credentials relating to HoldsImage Modified

    2. Students who receive this email should resolved their holds as soon as possible in order to have their transcript(s) release in a timely
    manner
    1.  manner.


FAQs

Expand
titleWhat are the Fed Ex prices?

Effective July 1, 2016:

TypeOld RateNew Rate
Continental US (48 states)$18.00$20.00
Alaska & Hawaii$21.00$23.00
International$41.00$43.00

Credentials reserves the right to adjust Fed Ex delivery prices.

Expand
titleIf I have difficulty or need assistance with this ordering process, who do I contact?

 Please contact the Credentials Customer Service Department at 847-716-3005.

Expand
titleI have no access to a computer. How can I order my transcripts?

Please contact the Credentials Customer Service Department at 847-716-3005. You can place a telephone order with them. The extra cost is $10.00.

Expand
titleI have general transcript questions? What do I do?

Please see the Registrar's Office website, including the FAQs, for additional transcript information. You may also send your questions to registrar@uwf.edu.