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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I have BOTH an old phone and a new Zoom phone.</b></span>
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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>My old phone is gone and I do not have a physical desk phone.</b></span>

What should I do?

Until July 16

  • Continue using your old phone
  • Feel free to explore the new phone’s features

Starting July 16

  • Begin using your new Zoom phone!
  • Disconnect your old phone and leave it on your desk for collection


What should I do?

  • Sign in to the Zoom app on your computer if you have not already done so
  • Beginning July 16, use Zoom Phone from your computer or mobile device
  • If you were expecting a desk phone, contact your department's Zoom Phone Department POC (Point of Contact)


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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I only have a new Zoom phone.</b></span>
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<span style="font-family: 'Cabin', sans-serif;font-size: 18px;"><b>I don't see my situation listed.</b></span>

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What should I do? 

  • Complete your Zoom Phone setup
  • Familiarize yourself with your new phone.
  • Begin using it on July 16.

We likely completed your setup while you were away from your office, or we were given permission to remove your old phone early.

Curious? We respect that.

If others in your area received calling cards and you did not, one of these is probably true:

  • You do not currently have a university phone

  • Your phone setup requires additional work

  • We were not able to access your office when we visited

If you currently use a Siemens or Cisco phone, there’s still a good chance we’ll be visiting your area on cutover day.

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