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Zoom Phone fax is the preferred solution for fax services where feasible.
Existing physical fax machines may be replaced with Zoom Phone fax functionality.
If a department chooses to purchase or install a new physical fax machine instead of using Zoom Phone, the department will may be responsible for the cost of a Voice Gateway Adapter (VGA).
Additional charges may apply for moves, adds, or changes associated with physical fax machines per incident at the standard Telecom rate.
Requests for fax services, including Zoom Phone fax or physical fax machine support, must be submitted through the standard telecommunications service request process.
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