This page will cover general information and FAQs regarding the University's transition to Zoom Phone. Specific use cases will be handled on a case-by-case basis
Unit-specific needs will be addressed individually as ITS engages with each unit. If department throughout the implementation process. If you have questions that are not answered covered here, please submit them at contact us at telecommunications@uwf.edu.
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About Zoom Phone
Zoom Phone is an Enterprise enterprise cloud-based phone system that allows you to use your enables users to place and receive calls using a desk phone, computer, or mobile phone for reliable call management. Zoom Phone is a native product within device. As a native component of the Zoom platform, bringing together Zoom Phone integrates seamlessly with Zoom Meetings, video, voice, and conference rooms for room solutions to provide a unified communications solutionexperience.
| Please note that not all features shown in these external Zoom resources are available for our UWF users at UWF. | ||||||||||||||
| What is Zoom Phone? (1:25) | Zoom Phone from the Mobile App (4:36) | Zoom Phone From the Desktop Application (4:46) | ||||||||||||
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How can I learn more about Zoom Phone?
Zoom has offers a robust product comprehensive support center with detailed documentation. We suggest recommend starting with Getting Started with Zoom Phone, and exploring other related articles from there. Beyond that In addition, the Zoom Learning Center offers many courses and videos that users can access with through their Zoom account to learn about the Zoom Phone features.
What is the difference between Zoom Meeting and Zoom Phone?
Zoom Phone is a cloud-based calling solution that is used to contact someone using uses VoIP (Voice over Internet Protocol) to place and receive calls. Unlike the traditional Zoom Meeting experienceMeetings, Zoom Phone is designed solely for voice communication and does not include video functionality.
Will Zoom Phone work with my current desk phone (physical handset)?
Unfortunately not. Existing physical handsets are not compatible with Zoom Phone. For users or units that require a physical device, new handsets will need to be purchased. However, for most employees, physical desk phones will not be necessary. Any headset that is currently used for Zoom Meetings or Google Meet should work seamlessly with Zoom Phone. For departments with shared office phones for rotating staff, we anticipate that these common area phones will get a physical handset.
What other schools are using Zoom Phone?FSU, USF, PSC
Examples include: Pensacola State College, Florida State University, Seminole State College, Tulane University, University of Michigan, Tulane Universityand many more.
Zoom Phone Migration Information
Announcement Info
Insert Zoom Phone Migration Announcement Here
ITS will begin the migration to Zoom Phone in Spring 2026 and will contact each unit when it is time to initiate the transition. As we reach out, we will provide more detailed instructions and unit-specific guidance.
If you have budget-related questions, please contact us at telecommunications@uwf.edu.