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System Maintenance Time is a block of time endorsed by InfoSys when online systems are "not expected" to be operational. This does not mean that systems will always be down; there is a possibility online systems will be inoperable during that time due to planned maintenance. It is our standard practice to avoid maintenance whenever possible in these cases:

  • weekends and Mondays associated with the bi-weekly payroll cycle

  • end-of-term processing (From grades-due "Tuesday" thru Friday)

  • first week of classes

  • BOT meeting days

  • recent instability of critical ITS services

  • other conflicting scheduled upgrades/fixes

Standard Working Hours are M-F 8am - 5PM, during which time no routine maintenance will be planned if at all possible.
ITS Dedicated Project Work Hours, Developers and Engineers observe strict no non-project meetings, and only respond to emergency interruptions. Concessions made for established recurring institutional meetings.
CSTDailySundayMondayTuesdayWednesdayThursdayFridaySaturday
Legend
12:00 am - 1:00 am









*Any system (except Banner Core Systems: Banner Student, HR, Finance)
1:00 am - 2:00 am

JR
JR
E JRJR
JR

$Any system - however coordination and awareness is imperative because server or network changes may affect your work (at your own risk)
2:00 am - 3:00 am


E




BBanner ERP systems and associated systems
3:00 am - 4:00 amETAB
E




BoptBanner ERP systems and associated systems (reserved for anticipated longer outages which can't fit into the regular Wednesday window) *Note that we may work later for test instances.
4:00 am - 4:30 am




P N $


NNetwork
4:30 am - 5:00 am




P N $



PServer
and Workstation
Patching
5:00 am - 5:30 am




P N $
JRJira Re-indexing



EEndpoint Workstation Patching
5:30 am - 6:00 am



BP N $
TABTableau Server Restart



JRJira Re-indexing
6:00 am - 6:30 am


*BP N $
*Bopt
TABTableau Server Restart
6:30 am - 7:00 am


*BP N $
*Bopt



7:00 am - 7:30 am



B

Bopt



7:30 am - 8:00 am






Bopt



Standard working hours






Bopt (8-10am) 

Bopt (10am - 5pm - test instances only)




5:00 pm - 9:00 pm





Bopt
Bopt (test instances only)


9:00 pm - 12:00 am





Bopt