Overview

Message headers contain tracking information for an individual email message.  This information includes the sender, recipients, subject and other tracking information.  The ITS Help Desk can use this information to track suspicious emails.

Internet users are encouraged to mark these messages as Spam.  But if they also want to alert the ITS Help Desk, then they should email the message headers from suspicious email messages, instead of forwarding said messages.  If Internet users forward suspicious email messages, their email services (Gmail, Yahoo, Outlook, etc) may mark their email accounts as malicious and temporarily close their accounts.  So always send the message headers instead of forwarding the suspicious emails.

Instructions

Step 1

Open the suspicious email.

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Step 2

Click More arrow >> Show original.

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Step 3

Click the Download Original link.  A text file should be downloaded to your machine.

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Step 4

Compose a new email.  Attach the text file to the new message and email it to helpdesk@uwf.edu.  Be sure to include in the email your Jira ticket number, if you have one.

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Next Step

Wait for a reply from the ITS Help Desk.  We'll respond during our normal hours of operation.