On Arrival to the Classroom

Starting the system

•  Turned on classroom lights
  •  Or: verified the classroom lights were already on
  •  Or: notified a supervisor that the classroom lights are not working properly
•  Powered on the lectern system in Video Conference Mode via the Crestron Touch Panel
  •  Or: Shut down the already-running lectern system via the Crestron Touch Panel, waited for the doorbell sound, and powered on the lectern system
  •  Or: Contacted appropriate support to address the issue
•  Verified projector (74/109) OR large format display (FWB 4/460) turned on
  •  Or: Contacted appropriate support to address the issue
•  Verified room video conference displays turned on
  •  Or: Contacted appropriate support to address the issue
•  For 74/109 Only: Verified the projector screen came down
  •  Or: Contacted appropriate support to address the issue
•  Set Preview and Presentation sources to PC via the Crestron Touch Panel

Making a Test Call

•  For Instructor Side Only: Initiated a test call to the remote room
  •  Verified the Video Conference call connected
    •  Or: Contacted appropriate support to address the issue
  •  Verified remote room can be heard through the speakers
    •  Or: Contacted appropriate support to address the issue
  •  Adjusted VTC or VTC Room Volumes as necessary
    •  Or: Contacted appropriate support to address the issue
  •  Verified the remote room can hear the local room
    •  Or: Contacted appropriate support to address the issue
  •  Verified near and far end camera controls work properly
    •  Or: Contacted appropriate support to address the issue
  •  Verified instructor and student camera cameras display accordingly when selected under Near-End Control
    •  Or: Contacted appropriate support to address the issue
  •  Verified Mic Mute and Mics controls mute properly
    •  Or: Contacted appropriate support to address the issue
  •  Verified Self-View toggles on and off properly
    •  Or: Contacted appropriate support to address the issue

Verify Source Functionality

•  Verified Presentation view toggles on and off properly
  •  Or: Contacted appropriate support to address the issue
•  Verified PC displays and audio plays in both remote and local rooms
  •  Or: Contacted appropriate support to address the issue
•  Verified laptop source displays and audio plays properly in both remote and local rooms
  •  Or: Contacted appropriate support to address the issue
•  Verified VTC1 and VTC2 display properly as preview sources
  •  Or: Contacted appropriate support to address the issue

Verify Audio/Video received in Webex

•  Ended the Video Conference test call
•  Opened uwf.webex.com on each local PC
•  Logged in with your UWF credentials
•  Started a test meeting
•  Verified Audio connection is set to Call Using Computer
  •  Verified speakers are set to Crestron
  •  Verified microphone is set to Speakerphone (AV Bridge CONFERENCE)
•  Verified Video Connection is set to AV Bridge CONFERENCE
•  Verified Audio and Video are received by the local PC into Webex
•  Verified Remote room can be seen and heard via Webex
  
  
•  Ended the Webex session and prepared the room for the instructor

Preparing for the Class

•  Called the remote room
•  Verified sending/receiving of audio and video
•  Set local room camera to Instructor Camera
•  Verified the facilitator of the remote room set their camera to Student Camera

During Class

•  Addressed any technical issues the instructor encountered 
  •  Or: Contacted appropriate support to address the issue

Upon Completion of the Class

•  Verified all shutdown procedures have been completed after class has concluded
  •  Verified call disconnected properly after pressing the Hang-Up button on the Crestron Control Panel
    •  Or: Contacted appropriate support to address the issue
  •  Verified projector shut down after pressing the shut down button on the Crestron Control Panel
    •  Or: Contacted appropriate support to address the issue
•  For 74/109 Only: Verified projector screen raised properly
  •  Or: Contacted appropriate support to address the issue
•  Verified each VTC display in the room turned off
  •  Or: Contacted appropriate support to address the issue
•  Verified doorbell sound played from the Crestron Touch Panel indicating the system is ready to be used again
  
  
•  Notified appropriate support of any issues experienced during this checklist

FAQs

Who is "appropriate support"?

• Facilitators for each room have different contacts for additional support
  • FWB 4/460
    • Todd Chaloupka

    • Call (850) 314-6910

    • Or Email tchaloupka@uwf.edu

  • 74/109
    • ITS Help Desk
    • Call (850) 474-2075
    • Or dial 2075 and press 4 from any campus phone
    • ITS Help Desk Hours of Operation

Where can I review training documentation?

• See, 74/109 & FWB 4/460 Distance Learning Room Facilitator Guide

Where can I find troubleshooting scenarios?

• See, 74/109 & FWB 4/460 Troubleshooting Scenarios