Overview

Excerpt
This page provides step-by-step resolutions for common issues in 74/109 and FWB 4/460.

Common Issues

Most issued can be resolved by changing microphone settings, disconnecting/reconnecting the call, or restarting the room equipment.

Problem	Resolution
The projector/large format display or a video conference display will not turn on	Restart the room system via the Crestron Touch Panel If the issue is not resolved, contact a support provider
The projector screen did not lower

Problem	Resolution
The remote room is busy	The remote class may still be in session and is on a previous call If the class should be over, wait a minute and initiate the call again If the room is still busy following multiple attempts and class is about to start: Contact the facilitator of the remote room to verify its call has ended If the room remains busy, and the remote room cannot call the local room contact appropriate support
The wrong room answered the call	Hang up the current call Verify the remote room is called
The remote room is missing from the directory	Select Update Directory on the call screen Wait a moment for the directory to sync Verify the remote room is listed in the directory Or: Contact support for further assistance

Problem	Resolution
The remote room cannot hear the local room	Toggle Mic Mute to verify it is off Select the Mics button Toggle the mute buttons as necessary and verify the sliders are turned up
Audio feedback is present	Turning down VTC Volume, VTC Room Volume, or muting microphones in the local or remote rooms as necessary may reduce or eliminate feedback If a Webex guest is present recommend they switch to headphones as speakers can be a source of feedback
Camera cannot be controlled	Verify the proper camera is selected Only the Far-End camera selected on the remote room's Crestron Touch Panel can be viewed in the local room The camera's power may need to be cycled, a support provider can diagnose and perform this task
The wrong source is displayed	Switch the Presentation Source to the appropriate source (PC, Laptop, or Doc Cam)
No source is displayed	Toggle the Presentation button On

Problem	Resolution

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