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Overview

This page provides information and instructions for student facilitators.

Position Details

  1. Work closely with instructor of record to ensure successful conduct of video conferencing course.
  2. Arrive 15 minutes early to make sure classroom doors are unlocked, video conferencing system is connected, and computer presentation is sent from the appropriate location.
  3. Remain in class in case there are any issues during the class period.
  4. Remain 15 minutes after class ends to either (1) shut down the system, or (2) hand-off the conference to the next instructor and facilitator.
  5. At instructor's request, hand out assignments, collect assignments, and proctor exams at the remote location. (Instructor must be present at one of the locations for the administration of exams.)
  6. In the event issues arise during class time or problems of a technical nature cannot be resolved, facilitator should call the ITS Help Desk at 474-2075 to immediately report issues.

Reporting a problem as a classroom facilitator

All classroom technology issues should be reported to the ITS Help Desk as soon as possible. 

Between 8 a.m. and 5 p.m.

  1. Pick up the lectern or classroom telephone and call the ITS Help Desk at extension 2075. If you cannot find a classroom phone, use a cell phone and call 474-2075.

Between 5 p.m. and 6:30 p.m.

  1. Pick up the lectern or classroom telephone and call the ITS Help Desk at extension 2075. If you cannot find a classroom phone, use a cell phone and call 474-2075. Then press #4 when the message begins. This will connect you with the Helpdesk Classroom Technology technician on duty. 

  2. Report the problem to the Help Desk technician. Please know the building and room number of the classroom you are calling from. 
  3. The technician may either assist you directly or remote into the classroom computer. If the problem cannot be resolved over the phone, a classroom technician will come to your classroom.
  4. If the problem cannot be fixed immediately, the technician will create a JIRA ticket and the problem will be escalated to the responsible party.

Training and Orientation

Each academic and administrative unit will identify one or more support persons who will be able to train end-users, provide reactive support, assist end users with the operation of the system, and facilitate classes, conferences, and meetings. Information Technology Services provides a train-the-trainer program for most systems and technical support for equipment malfunctions. It is the responsibility of the administrative or academic unit using the system to provide operational assistance.

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