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Overview


This page provides information and instructions for student facilitators on how to report problems.

Instructions

All classroom technology issues should be reported to the ITS Help Desk as soon as possible. 

Step 1

Between 8 a.m. and 5 p.m.

Pick up the lectern or classroom telephone and call the ITS Help Desk at extension 2075. If you cannot find a classroom phone, use a cell phone and call 474-2075.

Between 5 p.m. and 6:30 p.m.

Pick up the lectern or classroom telephone and call the ITS Help Desk at extension 2075. If you cannot find a classroom phone, use a cell phone and call 474-2075. Then press #4 when the message begins. This will connect you with the Helpdesk Classroom Technology technician on duty. 

Step 2

Report the problem to the Help Desk technician. Please know the building and room number of the classroom you are calling from. 

If you call the Help Desk between 7:30-8:00 A.M. or 5:00-6:30 P.M., the outside regular business hours message will begin. Press #4 on the phone and you will be directed to the Helpdesk Classroom Technology technician. If the technician does not answer, leave a message and the technician will return your call.   

Step 3

The technician may either assist you directly or remote into the classroom computer. If the problem cannot be resolved over the phone, a classroom technician will come to your classroom.

Step 4

If the problem cannot be fixed immediately, the technician will create a JIRA ticket and the problem will be escalated to the responsible party.  

FAQs

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