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Overview

Qualtrics Research Suite is a web-based survey tool available to UWF faculty, staff, and students.

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Qualtrics Support

  • Qualtrics is supported on the following web browsers: Internet Explorer 7+, Firefox 3+, Safari 4+ and Chrome 2+.
  • If you have questions about how to use Qualtrics or are experiencing technical difficulties, you may contact Qualtrics by:
    • Email support@qualtrics.com 
    • Call 1-800-340-9194.  
    • Qualtrics provides chat support for some topics.  To access to the chat support portal visit https://www.qualtrics.com/support-center/?Q_Language=EN
      • Click 'Sign in with SSO'
      • Type uwf for 'Organization ID' and click 'Continue'
      • Type in your UWF email address and click 'Continue'
      • You will receive an email from Qualtrics with a link that will take you into their customer support portal
  • If you are a student, faculty, or staff and have difficulty accessing Qualtrics, please contact the ITS Help Desk at (850) 474-2075.

FAQs


 Why can't I see my surveys after I log in to Qualtrics?

When your primary UWF email address changes and you log into Qualtrics, you will notice that you no longer see your surveys. If this happens, please contact the ITS Help Desk immediately for assistance.

 If I collaborate with a group of users repeatedly, do I need to search for each user each time to collaborate?

If you repeatedly collaborate with the same group of individuals, a Qualtrics administrator can set up a Qualtrics Group for you. This will enable you to search only for the group that contain the users for collaboration purposes. These requests are only accepted for groups of 5 users or more. Please email your request to helpdesk@uwf.edu. In the request, include the UWF Argonet username of each user and the requested name of your group. Please allow up to 72 hours for the request to be processed.

 Does UWF offer classroom training sessions for Qualtrics?

Please see the Registering for Qualtrics training sessions for more details.

 How do I create a copy of a Qualtrics survey?
 Can I edit my 'reply-to' email in Qualtrics to a Department email account?

No. Qualtrics will only allow surveys to be sent from the default Qualtrics email (noreply@qemailserver.com). This is a security measure that prevents users from sending as other users without their consent. As a workaround, we suggest composing an email in Gmail or Message Composer and inserting the survey link.

 Do student accounts have more restrictions than facstaff accounts?

Yes. Below are the differences in restrictions for the 2 user types:



StudentsFacstaff
Allowed Outgoing Emails/Week500

unlimited

Total Allowed Surveys50unlimited
Allowed Active Surveys20100
Allowed Graphics Storage (MB)200010000
 Where can I learn about new features?

You can learn about Qualtrics Research Core features at the Experience Management Product Updates website. Not all features will be available to UWF due to licensing. Please contact the ITS Help Desk for questions.


ITS Help Desk

(850) 474-2075
helpdesk@uwf.edu