For Everyone

What are the ITS Help Desk hours of operation?	Visit the ITS Help Desk website.
Why can’t I log into eLearning?	Visit Accessing eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
How do I access MyUWF?	Visit Accessing MyUWF. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
How do I access my campus email account?	Visit Accessing Your UWF Gmail Account. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
Why can’t I connect to wireless on campus?	Visit Configuring your device for ArgoAir. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.
Where can I find the academic calendar?	Visit the Office of the Registrar website.
Where can I find if there is a non-scheduled school closure? (e.g., inclement weather)	Visit the UWF Newsroom.
How can I get assistance with Panopto?	For faculty assistance, contact CTLT. For student assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.
How do I use Zoom?	Visit Getting Started with Zoom.

For Students

How do I log into eLearning as a Continuing Education Student?	Visit elearning.uwf.edu and select the Continuing Education button. For login issues, visit Continuing Education eLearning Account Activation and Recovery. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
Why don’t I see all of the courses I registered for in eLearning?	Visit Finding your classes in eLearning. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
How do I register my Clicker?	Visit Registering a clicker and license using eLearning for Students. For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.
Who do I contact for help with my financial aid, registration, admission application, or transcripts?	Visit the Argo Central website.
How do I take a Quiz that requires Respondus Lockdown Browser?	Visit Installing and using Respondus LockDown Browser for Canvas quizzes (for students). For additional assistance, call the ITS Help Desk at 850-474-2075 during business hours.

Why isn't the course I teach published in eLearning?	Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.
How do I cross-list/link the course I teach?	Visit Managing eLearning preferences for my class in Classmate. For additional assistance, submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.
How do I add a student to my course?	Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.
How can I get assistance with eLearning training or with instructional design for my course?	For faculty training, visit the CTLT website.
How do I get help for a problem with my UWF-owned computer or UWF-supported software?	Submit a UWF Service Desk ticket via the ITS Support Center app in MyUWF or call the ITS Help Desk at 850-474-2075 during business hours.
How do I create a new course?	See Creating a development course in eLearning from Classmate and Requesting Activation for a New Special Course in eLearning or call the ITS Help Desk at 850-474-2075 during business hours.