Below are eLearning issues that have been reported to the ITS Help Desk.
* When an upcoming version of eLearning becomes available, it is usually applied between semesters.
Sorting in Online Rooms
Category: Online Rooms (Blackboard via eLearning)
Our eLearning vendor does consider this a bug so there is no ETA for a fix. As a work-around, an instructor can link to an Online Room in the Content section of eLearning. Students can also look for the "join" icon to see open rooms.
"Unable to get Join link for this meeting"
Category: Online Rooms (Blackboard via eLearning)
The cause for the error is when more than 1 group is added to a restricted session. As a work-around, the instructor will either need to create 1 large group or add each user manually.
Notes: This is caused by a bug #PRB0045423 and there is no ETA for the fix yet.
Error Viewing Agenda
- Go to a Course Offering and access the Calendar Tool from there
- Change to any tab (other than the Agenda tab)
- Now when you go back to the Org Level, the tool will be accessible. However, you'll receive the error again if you go back to the Agenda.
Notes: This is caused by a bug #PRB0051302 and there is no ETA for the fix yet.
"Course is not visible" for Instructor Personal Dashboard
Category: Personal Dashboard
Instructors may set early access to eLearning courses before the course start date. If early access is provided and the instructor uses the Personal Dashboard eLearning homepage view, the course will show a 'Course is not visible' message to the instructor when the course is active in eLearning. The message will go away for the course on the start date of the course.
Notes: This is caused by a bug #PRB0051453 and there is no ETA for the fix yet.
Unable to Insert Images in email Messages
Messages that need to be sent with images will need to be provided by Gmail (faculty/staff/students) or Message Composer (faculty).
Notes: This is caused by a bug #PRB0044924 and there is no ETA for the fix yet.
Unable to view feedback in Self Assessment quick links
Category: Self Assessments
The cause for the error is when self assessments are linked in the content . As a work-around, the feedback appears normally if the users navigate directly to the Self Assessments page.
Notes: This is caused by a bug #PRB0049618 and there is no ETA for the fix yet.
Online Room will not save
Category: Online Rooms
Do not use these five special characters: # % < " &
Notes: When creating an Online Room, you may receive an error due to any of these five special characters: # % < " &
The error is hard to spot since, the asterisk remains the same during the creation of the room and the error notification.
Error when attempting to edit all dates with duplicate grade object
Category: Manage Dates
Please make sure that each Grade Item/Category has a unique name and you should be able to use the Manage Dates bulk offset without issues.
Notes: This is caused by a bug #PRB0043916 and there is no ETA for the fix yet.
Quizzes not showing up in LockDown Browser Dashboard
Category: LockDown Browser Dashboard
This is a sporadic issue with D2L web services and might occur after a course copy. The quickest way to resolve the problem is to enter some text (even a blank space using the space key) in the "Message" field and save the quiz again. If all quizzes in the course have this same problem, you will likely see this message when opening the LockDown Browser Dashboard: "There are no deployed tests in this course." For more information, please see the Respondus KB Article.
Error From Viewing eLearning Quiz Questions from Instructor View
Previously, in an instance of Brightspace Learning Environment that had Daylight turned off, if you attempted to preview a multi-select question that had at least one correct answer specified, an error occurred. Now, in an instance of Brightspace Learning Environment that has Daylight turned off, if you attempt to preview a multi-select question that has at least one correct answer specified, you can preview the question as expected.
The question will need to previewed from the question library or entering the quiz via the preview quiz option.
Notes: This is caused by a bug #PRB0053814 and there is no ETA for the fix yet.
Too Many Hidden Dropbox Folders
If an instructor has more than 10 hidden drop box folders in the eLearning course this will cause issues with student unable to access any drop box folders to submit assignements.
Remove any hidden drop box folders that are not currently in use. Instructors may need to create drop box folders before the assignment is due for students to submit the assignments needed or display all drop box folders for students to view.
Notes: Currently no ETA on this issue.
Respondus Monitor Dashboard Video
Category: Respondus Dashboard video of individual students
If a student has recently changed their name during the semester officially within the system, Respondus will not have the correct name in the system to release the video in the monitor dashboard of the quiz.
Students may want to wait until the end of the semester to make any changes to their name in the system if using Respondus Lockdown Browser + Webcamera. If a student does change their name the instructor will need to contact the Help Desk to make sure that the record on file with Respondus is updated.
ITS Help Desk